Conflict in the workplace is a leading cause of productivity loss, discipline problems, absenteeism, harassment complaints and low morale.
Through this program you will: Body-based mindfulness strategies, constructive confrontation and empathy-in-action skills make Toolz especially powerful.
For other locations, please visit the host sites below. He has offered workshops for organizations in a range of industries, including insurance, retail, telecommunications and health care. These conflict skills and unique engagement frameworks are useful in all types of conversations dialogue, deliberation and decision-making in families, workplaces and communities.
Identify conflict alternatives to shift awareness to critical issues. Apply an everyday diplomacy or multi-track framework for broad inclusion and engagement. Toolz for Tough Conversations is a program that works to help individuals and organizations work through difficult conversations of all topics and sizes.
Ideal for managers and executives who want to understand their conflict resolution style, how it complements their behavioural style want practical ways to generate win-win solutions consensus-building tools for an advanced level of application. Approval is pending the Oregon State Bar.
Many of our Open Enrolment Courses can be customized for your team and delivered exclusively to your organization. You may still register at the door on the day of the event at 8: Form assertive statements for times you must take a stand or share an unpopular view. Tools for Tough Conversations is a conflict de-escalation and civil discourse program that prepares general public participants to engage in difficult conversations with increased self-awareness of habitual responses to stress and improved self-regulation of conflict communication behaviors.
A reading may be emailed to the participant prior to the class. Lukas has taught on negotiation, conflict management, and leadership to executive education audiences, both in open-enrolment courses and custom programs.
Winnipeg, Manitoba R3B 0W5. From delivering bad news to managing disputes between employees, managers often face a range of conflict situations and difficult conversations that can be challenging and stressful to navigate.
Learn to deal effectively with difficult conversations and increase your ability to resolve workplace conflict. Registration Registration for the Beaverton event is closed. Prepare purposeful questions to explore the context of differences and escalating conflict. Consider the key factors that turn productive disagreements over ideas into personal friction and conflict Understand the "fight or flight" responses that keep people from having necessary but difficult conversations Identify your own conflict-handling style and form plans for improving your own effectiveness Develop strategies for getting difficult, confrontational people to engage in real problem-solving Balance the two priorities of conflict management -- communicating to restore relationships, and communicating to build solutions.
Lukas holds a Ph. His research has been published in a range of academic journals in the fields of organizational behaviour, psychology, and conflict management. Course materials are provided in class.
Custom Program Do you have 10 or more team members who would benefit from taking this program? Explain multiple strategies to identify personal stress patters and intervene on habitual reactions.
Find out more about our Custom Programs or contact us today! Upon completion, participants will be able to:Conflict Resolution: How to Have Tough Conversations.
Managing conflict in the workplace is a difficult task even for experienced leaders. It is easy to resort to common mistakes such as.
Difficult Conversations: How to Discuss What Matters Most [Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher] # 1 Best Seller in Business Conflict Resolution /5(). Difficult conversations/Conflict resolution Most people mishandle difficult conversations - often because they fear conflict.
This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. Difficult Conversations and Conflict Resolution Click here to view upcoming classes! Training Statement: Communication is critical to our work and personal lives, but what happens when communication breaks.
From delivering bad news to managing disputes between employees, managers often face a range of conflict situations and difficult conversations that can be challenging and stressful to navigate. Conflict in the workplace is a leading cause of productivity loss, discipline problems, absenteeism, harassment complaints and low morale.
Association for Conflict Resolution. Getting to the CORE of Conflict training that CADR developed to implement increase their ability to have difficult and meaningful conversations before situations escalate, when emotions can be understood, and when they can be at.Download